This Privacy Policy explains how Kolkata Explorer handles personal data for website inquiries, bookings, and guided nature walks and local day excursions. It applies to the use of our website and related communication channels.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground is used.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We will review the request and respond within a reasonable period, taking into account legal requirements and the complexity of the request.
Booking, payment, and service records are retained for the period needed to manage the excursion, resolve queries, meet accounting or tax obligations, and maintain business records. When data is no longer required, we delete it or anonymize it where practical.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable notice.
We may collect identification and contact details, booking and payment information, trip preferences, route suitability details, communication records, and technical data such as device and usage information. Where relevant to a requested excursion, we may also process information needed to assess fitness, meeting arrangements, weather-related adjustments, and return planning.
We receive data when you submit a website request, contact us by email or phone, complete booking or payment steps, or communicate with us about an excursion. We may also generate limited operational data from website use, booking administration, and service delivery records.
Cookies may include session cookies that support basic site operation, preference cookies that remember settings, and analytics or performance cookies that help us understand site use. We do not use cookies to make claims about third-party access or to provide services outside the scope of this policy.
You may block, delete, or limit cookies through your browser settings. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present cookie choices through the website interface.
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, arrange bookings and payments, manage excursion delivery, handle customer support, maintain business records, improve site performance, and meet legal or accounting obligations. Where weather, closures, or safety conditions require changes, we may use contact and booking details to communicate revised arrangements.
We may share data with service providers that support website hosting, communications, payment processing, record management, or similar operational functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, regulators, or other parties when required by law, court order, or lawful request. We may also disclose information where necessary to protect rights, investigate misuse, or address security or safety concerns connected with our services.
